At Mewad Namkeens, we are committed to maintaining high standards of food safety, hygiene, quality, and responsible handling throughout the preparation, packaging, storage, and delivery of our products.

1. Food Safety & Hygiene

  • Our products are prepared and handled under appropriate hygiene and cleanliness practices.
  • Food-contact surfaces, equipment, utensils, and packaging materials are maintained in clean and hygienic condition.
  • Appropriate care is taken to prevent contamination during preparation and packaging.
  • Products are packed securely to help maintain their quality and freshness.

2. Product Quality

We take reasonable measures to ensure that products meet our quality standards before being dispatched.

Customers should check the product packaging, batch information, and best-before date before consumption.

3. Storage Recommendations

  • Store products in a cool, dry place.
  • Keep products away from direct sunlight, heat, moisture, and water.
  • After opening, keep the package properly sealed.
  • Use clean and dry utensils when handling the product.
  • Follow any product-specific storage instructions mentioned on the packaging.

4. Packaging & Delivery

Products are packed appropriately before dispatch. Customers should inspect the package upon delivery.

If the package is visibly damaged, open, leaking, or appears tampered with, please contact Mewad Namkeens as soon as possible and provide photographs of the package and product.

5. Allergens

Ingredients and allergen information may vary between products. Customers with known food allergies or dietary restrictions should carefully review the information provided on the product packaging before consumption.

If you are unsure about any ingredient, please contact us before consuming the product.

6. Product Concerns

Do not consume a product if:

  • The packaging appears tampered with or severely damaged.
  • The product has an unusual smell, appearance, or taste.
  • The product is past its best-before/expiry date, where applicable.
  • You suspect that the product may be contaminated or otherwise unsafe.

Please retain the product and packaging and contact Mewad Namkeens immediately so that the issue can be reviewed.

7. Customer Responsibility

Customers are responsible for storing products according to the instructions provided on the packaging. Mewad Namkeens cannot be responsible for deterioration caused by improper storage or handling after delivery.

8. Commitment to Safety

Mewad Namkeens is committed to continuously maintaining and improving food-safety and quality practices so that customers can enjoy our products with confidence.